"As someone who was dreading coming on this course today, I have thoroughly enjoyed it, I loved the piece we did on analysing conflict styles and loved Mike and Sue’s style of training."

− Mari Hughes – Managing team Conflict – Driver & Vehicle Licensing Agency

"Mike has obviously done his research; he has a great knowledge of the FSA and my role as a meat Hygiene Inspector, an excellent day."

− Jason Hanley – Diffusing Hostility and Managing Conflict – Food Standards Agency

"Good day, I really liked the way Mike linked scenarios into the day job of individuals, making it easier to implement in the office."

− Becky Green – Delivering Excellent customer Service – Technology Strategy Board

"A great course with excellent trainers, although I was dreading it I found the role play (skills practice) very good, and being able to discuss real life situations with colleagues and getting their input was invaluable."

− Helen McDavid – Consrtuctive Conversations – HM Courts & Tribunals Service

"The attitude of the facilitators was friendly and supportive, the course got me thinking and helped with negative feelings. Thank you both."

− Danielle Grimes – Personal Impact and Effectiveness - HM Courts & Tribunals Service

"This was a very good course, it was refreshing to have a more involved training method rather than a PowerPoint presentation, the workbook is excellent and I will be keeping it on my desk for future reference."

− Gary Mitchell – Project Management – Wessex Water

"The best, most informative, learner friendly course I have been on by far! Mike's teaching techniques are fantastic; I have taken on board everything Mike has talked about."

− Sian Phillips - Supervisory management skills - Oakland International

"Mike and Matt work really well together, the interaction between them encourages interaction both from and within the group. They have really good knowledge and experience to refer to and they made the course very real."

− Constructive Conversations – Andy Jones – HR Manager, HMRC

"The course was really motivating to give even better customer service. Also will help to recognise customers’ behaviour and how to deal with different behaviours. Very good course, helped a lot, many hints and tips given, which can improve our phone calls by 100%. Well done Mike"

− Scott Williams - Exceptional Customer service- Flogas

"I found the stories told were a great way of learning how to use the hints and tips. Also the course has shown me what difference your behaviour makes to other people when you are assertive, aggressive and passive."

− Billy Durham – Communication Skills- Flogas

"Excellent course, one of the best I have attended. Claudette kept my interest throughout the day and I feel like I can take away what I have learnt and apply it."

− Melanie Thornes - Assertiveness at Work - Sandvik Coromant

"Mike was a fantastic trainer, who has helped me understand PM better.
Tailored to our project this made it easier to absorb"

− Rajaysri Patel- Capita

"Excellent course, thank you!!!"

− Paula-Capita

"Excellent trainer, very engaging.
I will take away lots of the information and understand ways in which I can put them into practice at work.
Thanks Mike!"

− Joy Stewart- Capita

"Excellent day, Mike was really engaging, a lot of really useful info & techniques that I will be taking forward"

− Lawrence Cuckow- Capita

"Thanks Mike- as always a star!
Really enjoyed the course and can take away some valuable tools to help me."

− Emma Newton- Capita

"I found the trainer very easy to get along with, she explained in a way to suit everyone within the team.
I feel I have taken a lot away from the course"

− Becky Harford- Sandvik

"Brilliant course. Very well put together.
Will be recommending this as a key skill for all staff. Got so much out of the course, really applicable for the everyday, well done Claudette, thank you."

− Emma Roberts- Sandvik

"Excellent course, one of the best I have attended. Trainer kept my interest throughout the day and I feel like I can take away what I have learned and apply it."

− Melanie Thornes- Sandvik

"I really enjoyed the training, and will recommend."

− Anonymous- Sandvik

"Claudette demonstrated good energy levels throughout and provided a good days training.
Everything worked and linked well. Was good for Claudette to recognise peoples' "hang-ups" with role play and made everyone comfortable."

− Neil Taylor- Sandvik

Thanks for a very interesting and useful day

Steph Rice – Getting The Most From Your Team – DFT

One of the best courses of the programme so far, with a practical application and mike is a great facilitator.

Nik Precival – Getting The Most From Your Team – DFT

Mike was an excellent presenter who made this learning event very worthwhile.

Stephen Clark- Personal Impact – HMRC

I thought the delivery and content of this course was one of the best. It would of been good if Mike had led some of the other courses.

Anil Gogna- Personal Impact – HMRC

Excellent course, I learned alot, the delivery by the lead facilitator (Mike) was excellent

Martin Brown – Personal Impact – HMRC

Mike was excellent, I really enjoyed the toys, a very enjoyable day and got some great learning.

Diana Endsor – Personal Impact – HMRC

Really good trainer, kept involved throughout without feeling like information overload. Fun and very useful for daily tasks/Job

Gemma Harris – Time Management – Sandvik Coromant

It was a great days training. Loved Claudettes enthusiasm and passion for the subject.

Andy Baker – Time Management – Sandvik Coromant

Excellent course. Very well executed. Claudette makes it all so clear and it was really helpful when she spent time on my “things to do”. Brilliant training, definitely a course I’ll be recommending. Well done Claudette, Thank you Callowbrook!!

Emma Roberts – Time Management – Sandvik Coromant

Claudette was very engaging, always happy to hear your thoughts and never went to fast with overload of info. I wasn’t once bored or clock watching which shows I was interested in what I was learning.

Darren Sahader – Time Management – Sandvik Coromant

 

Claudette demonstrated good energy levels throughout and provided a good days training. Everything worked and linked well. Was good for claudette to recognise people.

Neil Taylor – Assertiveness at Work – Sandvik Coromant

Excellent course, one of the best I have attended. Claudette kept my interest throughout the day and I feel like I can take away what I have learnt and apply it.

Melanie Thornes – Assertiveness at Work – Sandvik Coromant

Brilliant course. Very well put together, will be recommending this as a key skill for all staff. Got so much out of the course. Really applicable for everyday. Well done

Emma Roberts – Assertiveness at Work – Sandvik Coromant

I found the trainer very easy to get along with, she explained in a way to suit everyone within the team. I feel I have taken a lot away from the course

Rebecca Halford – Assertiveness at Work – Sandvik Coromant

A really great course, it was nice to go on a course where the trainers were knowlegeable and understood the way we work and the pressures we face, thanks

David Green – Managing hostility and diffusing conflict – DVSA

A good course that was well delivered in a way that made you think and draw on your own experiences and those of others. It was nice that there was not too much role play.

Tracey Romano – Managing Team Conflict – CPS

Great course which is very relevant to all staff,, it has helped me to recognise a conflict I situation going on at work and given me some tools to address it.

Claire Dent – Managing Team Conflict – CPS

The course was very good and the trainers were very helpful, really helping me to be able to apply the learning to the job.

Marti Hayward – Managing Team Conflict – CPS

The course was run with ease, the trainers were perceptive and energetic which made it fun for all participants. Really enjoyed the skills practice because they helped the participants internalise the training and see the models in practice and understand how they work in practice.

Priyanka Rawlings – International Leadership Development programme- UKVI Bogota

Extremely useful as a manager and job holder understanding different management techniques, facilitators were excellent

Ian Birkmure – International Leadership Development programme- UKVI Jamaica

This was a very interactive course that kept people engaged. The models were all put across in a way that will enable us to put them into practice in the workplace. It was great that the facilitators did not put people on the spot especially in the group sessions which allowed people to feel very comfortable in discussions

Danielle Humphries- International Leadership Development programme- UKVI New Delhi

I really enjoyed the way Mike ran this course, it was both informal and dynamic, where we were all encouraged to participate and did so, well done Mike and David

Sarah Williamson – International Leadership Development programme- UKVI Istanbul

The ability to practice the learning was essential to understand how to take the learning back into my workplace, although i often feel uncomfortable in these situations, the way the course was run made it easy to participate. Mike and David are excellent trainers

Owen Noakes – International Leadership Development programme- UKVI New Delhi

I found the whole course to be interesting, it was good to exchange views and thought with managers from other locations

Sean Halloran- International Leadership Development programme- UKVI Moscow

Well run course, the trainers were engaging, enthusiastic and kept us on track. I found the appreciativ enquiry to be particularly thought provoking and really enjoyed the group coaching sessions

Simon Ballinger- International Leadership Development programme- UKVI Abu Dhabi

Really enjoyed this course and found the group activities to be both useful and interesting. The course held my attention for the whole four days and I appreciated not having lots of powerpoint presentations.

Paloma Devine – International Leadership Development programme- UKVI Nairobi

Great Course, loved the Toys, very good delivery by Mike

Tharack Ahmed – Assertive Communication – Software Enterprises Ltd

Very Good course, enjoyed the content

Tim James – Assertive Communication – Software Enterprises Ltd

The course was not what I expected, it was not boring and I enjoyed the day and found it all very useful

Sadie McCafferty – Delivering excellent Customer service – DBS

Really enjoyed the trainers way of presenting, – Laid back with not to much powerpoint and skills practice rather than role play.

Michael Pullen – Delivering excellent Customer service – DBS

I enjoyed the relaxed atmosphere which made it easy to participate and learn.

Lindsey Lovell – Delivering excellent Customer service – DBS

Mike put all delegates at ease and generated lots of audience participation, a thoroughly enjoyable day

Irene McLoughlin – Delivering excellent Customer service – DBS

This was a very enjoyable course on which I learnt lots

Bal Rait – Delivering excellent Customer service – HMRC

Great workshop, particularly enjoyed the interaction and exercises

Jill Rodgerson – Delivering excellent Customer service – HMRC

Enjoyed the whole event, really wish other courses were more like this.

Sandra Icke – Delivering excellent Customer service – HMRC

I enjoyed the course and learnt a lot, I was sceptical about the toys, but they really do work

Jean Carmichael – Delivering excellent Customer service – HMRC

I thought Mike handled the course in a very entertaining & friendly manner, I have learnt loads, thx

Paul Henderson – Delivering excellent Customer service – HMRC

Enjoyed the course really good to carry out interviews in a safe environment during the role plat, great support and guidance from Mike

Alan Lynch – Recruitment & Selection – MOD (CAAS)

Good day, particularly enjoyed the step by step breakdown of the recruitment process

Christopher Finch-Daniels – Recruitment & Selection – MOD (CAAS)

I found the whole course to be both interesting and enjoyable, especially being given the time to understand the competencies in more depth

Stephen Densley – Recruitment & Selection – MOD (CAAS)

After completing this course I feel that I now have the capability to carry out a robust and fair interview.

Matthew Leigh – Recruitment & Selection – MOD (CAAS)

Really enjoyed the practical exercise at the end, this was a very worthwhile course – thank you

Leah Kennett – Recruitment & Selection – MOD (CAAS)

This course contained a lot of information and could easily have been longerthe standard of delivery was very high, thanks

Jim Dearden – Recruitment & Selection – MOD (CAAS)

I enjoyed the whole course; Mike is an excellent trainer, one of the best yet.

Jo Eaton – Advanced Communication skills – HMCTs

I enjoyed the course , it was delivered in a friendly happy manner that included everyone, I would highly recommend

Lokshmi Dei – Advanced Communication skills – HMCTs

I found the course to be extremely enjoyable and worthwhile

Amanda Rushton – Advanced Communication skills – HMCTs

A1, really enjoyed this course, especially the enthusiasm and delivery of both trainers, I have learnt a lot from it

Riyaz Bachu – Advanced Communication skills – HMCTs

Great day, post lunch was very energising which, for me is very important to maintain involvement, Great enthusiasm from the trainers.

Andy Gilman – Advanced Communication skills – HMCTs

I thoroughly enjoyed the course today; it was the best workshop I have ever attended.

Ana Meale – Advanced Communication skills – HMCTs

Good day, the facilitators made the course really interesting and easy to understand

Nichola Taylor – Advanced Communication skills – HMCTs

Really enjoyable course, the facilitator was very engaging and knowledgeable and found the right balance between information being passed on and reflection.

Daiga Strupa – Advanced Communication skills – HMCTs

Loved the interactive exercises and group work, Mike was a great facilitator and made the course light and fun but still got the message across. I highly recommend mike and hope we will see him again in the future.

Ashley Orr – Advanced Communication skills – HMCTs

I have a much better understanding of how to deal with the delivery of a difficult message, Mike is very knowledgeable and ran an enjoyable course.

Pat Draper – Advanced Communication skills – HMCTs

The first training course that I have attended that I have fully understood and enjoyed

Moira Miller – Advanced Communication skills – HMCTs

I enjoyed today’s course, presenting difficult messages is never easy. I have learnt from todays course and will take the ideas forward when delivering messages in the futre. Mike presented the course very well and Richards facilitating and interaction worked well getting all managers involved and interacting.

Christine Watkins – Advanced Communication skills – HMCTs

Really enjoyed the relaxed learning environment which helped to create a greater participation amongst the delegates, mike is a fantastic trainer/developer.

Carl Tillotson – Advanced Communication skills – HMCTs

Excellent facilitator who ran a very informative and enjoyable day.

Alexander Spry – Advanced Communication skills – HMCTs

The course facilitators were completely credible, (great listeners, honesty, great integrity and background)

John Whiting – Constructive conversations for Senior Managers – HMRC

Excellent day, delivered extremely well in a format that maximised learning

Antony capon – Constructive conversations for Senior Managers – HMRC