Duration:                      1 day course

Delegates:                   up to 10 max

This course is aimed at developing the skills and techniques required both by the individual and the team for solving problems.

The objectives of the course are:

a)            To describe the basic principles of problem solving

b)            To develop a range of problem solving skills and techniques

c)            To apply these skills and techniques in practical situations

Course Outline:

Typical workplace problems

• tackling problems at work
• the skills required

The problem solving process

• the 8 stages involved
• problem solving techniques
• idea generation techniques
• using the task methodology process

Consensus decision taking

• the decision taker as a leader
• key actions for decision taking
• using the musts and wants technique

Action planning and feedback