Duration:                      1 day course

Delegates:                   up to 10 max

This course is aimed at developing a range of influencing and persuading skills to enable delegates to become more effective in a variety of work related situations.

The objectives of the course are:

a)            To describe the elements of the influencing and persuading process

b)            To develop techniques and skills aimed at improving performance

c)            To be able to apply these skills and techniques in a wide range of situations

Course Outline:

What is influencing and persuading?

• the stages involved
• the skills required to influence and persuade effectively
• the ILEG inventory (incentive, logic, empathy and group)

Using the influencing and persuading framework

• preparing your case
• the 4Ps (position, problems, possibilities and proposal) and PROEP
• anticipating problems and developing acceptable solutions

Using  influencing and persuading skills and techniques

• understanding different perceptions
• influencing in teams
• maintaining a positive, continuing relationship

Action planning and feedback