Duration:                      1 day course

Delegates:                   up to 10 max

This course is aimed at developing a practical understanding of effective facilitation and of the skills required of the facilitator, to enable delegates to apply these skills in workplace situations.

The objectives of the course are:

a)            To define the term facilitation

b)            To explain the situations in which facilitation is needed

c)            To identify and practice the skills required for successful facilitation

Course Outline:

• what is facilitation and why is it necessary?
• defining facilitation
• the role of the facilitator

Communication skills

• how people communicate
• active listening skills
• questioning techniques

Group dynamics

• stages of group development
• the ways that people operate in groups

Creative thinking

• brainstorming
• thinking out of the box

Action planning and feedback