Duration:                      1 day course

Delegates:                   up to 10 max

This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s discipline and grievance procedures within their existing roles.

The objectives of the course are:

a)            To demonstrate a practical knowledge of discipline and grievance procedures

b)            To develop interviewing skills for handling disciplinary situations

c)            To describe a set of problem solving skills in relation to managing grievances

Course Outline:

Discipline in the workplace

• the meaning and context of discipline
• praising and reprimanding
• applying the rules
• know your own disciplinary procedure and code

Interview skills

• communication and assertiveness skills
• conducting a disciplinary interview

Handling grievances

• know your own grievance procedure

applying problem solving