Duration:                      1 day course

Delegates:                   up to 10 max

This course is aimed at developing a practical understanding of the processes involved in the management of change, to enable delegates to implement change effectively in the workplace.

The objectives of the course are:

a)    To develop a range of skills and techniques for managing change

b)    To develop a process for managing change

c)    To apply the techniques required to implement the change process

Course Outline:

Change and the organisation

• the pressures for and against change
• internal and external factors
• how change affects organisations

Change management skills

• understanding resistance to change
• managing resistance
• identifying and dealing with the issues

Change management techniques

• a four-stage framework for the change process
• planning and controlling the change
• project management

Action planning and feedback