Duration:                      1 day course

Delegates:                   up to 10 max

This course is aimed at developing a range of skills and techniques to enable delegates to identify and use appropriate assertive behaviour in the workplace.

The objectives of the course are:

a)    To define assertive, aggressive and passive behaviour

b)    To draw up a list of techniques and tactics for effective assertiveness

c)    To be able to apply these techniques and tactics in the workplace

Course Outline:

Defining assertiveness

• win/win
• the benefits of behaving assertively
• alternatives to assertiveness

Dealing with difficult situations

• techniques to use
• handling difficult people
• saying no!

Types of assertiveness

• six ways of behaving assertively
• handling conflict situations positively

Action planning and feedback