Our clients at workYou are a manager in, or perhaps the owner of a business and are looking to provide non-technical training to your employees and/or management teams.

Although you have faith in the technical abilities of your employees and managers, you feel that they are not quite there and could be performing better, or perhaps there are specific training needs or issues that have been identified in your appraisal process that you feel would be better addressed by someone external to your organisation.

Some of these statements might be true for you;

  • We have individuals who have been promoted, but have not received training to help them be successful in their new role.
  • We have managers and leaders who have never received management or leadership development.
  • Our Project Managers manage projects in different ways. We have no set system.
  • Some of our employees and managers do not know the difference between being passive, aggressive and assertive.
  • Some of our teams work more as a group of individuals.
  • Some employees and managers would be more productive if they would only say no once in a while.
  • We have some employees that just can’t seem to plan and prioritise.
  • We have supervisors who are technically brilliant, but their people skills leave a lot to be desired.
  • Our administrators and receptionists do not see themselves as part of the team.
  • Some employees find it difficult to make the transition from being team members to team leaders.
  • Supervisors need to be more effective in the coaching and counselling of employees
  • Supervisors need to be more confident dealing with performance issues
  • Newly promoted supervisors are having difficulty managing employees who are former peers
  • We have some young supervisors and managers who have difficulty managing employees who are older or have more seniority than them
  • Our supervisors and managers need to conduct appraisals in a more consistent manner.
  • We have supervisors and managers who are unaware of their part in the disciplinary process
  • Supervisors need to think out-of-the-box in making management level decisions
You are also likely to believe that:

  • your staff are your greatest asset and can and will bring a competitive advantage, if given the chance.
  • line managers should brief delegates on why they are attending training sessions and the expected outcomes.
  • on their return to the workplace, delegates should be supported, to allow them to put the learning into practice.
  • training should be evaluated and followed up to ensure a transfer of learning and a return on investment.

You expect that any training in non-technical skills would provide these type of benefits:

  • Individuals communicate in a way that is constructive, rather than destructive; projects are handled in a standard way allowing for easy monitoring and reporting.
  • Staff realise that people skills are just as important as technical skills allowing teams to work together in a harmonious environment understanding the key roles that everyone plays within the organisation.
  • Teams are led by leaders who realise that they can fulfil their role and achieve both personal and organisational objectives without ostracising their team members.
  • Day to day tasks are planned and prioritised and conflicts discussed in a way that allows for win – win situations for those involved, increasing effectiveness, efficiency and productivity.
  • Throughout your organisation you will have staff that are using their ability and performing to the levels you know they are capable of.
  • All the above benefits are harnessed by managers and leaders that have the tools and techniques to be effective, efficient and successful.
  • Now that you know the kind of clients we work with, the types of issues we help them resolve, click on this link to learn more about our approach.